Enterprise-grade IT support ticketing system for libraries, offered at no cost by Freeware for Libraries.
Everything you need to manage IT support efficiently
Create, track, and manage IT support tickets with ease. Never miss a patron request again.
Organize your IT team, assign tickets, and track who's handling what.
Get insights into device inventory, software licenses, and support trends.
Maintain a complete inventory of library devices with warranty info and history.
Monitor software licenses, renewal dates, and usage across your library.
Build a library of standard operating procedures and common IT solutions.
You're using the Community Helpdesk freeware edition – great for getting started! We also offer a privately hosted version with advanced features.
Get professional hosting, advanced integrations, and dedicated support to take your IT operations to the next level.
Perfect for libraries wanting enterprise-level features without the complexity.